Keen but need guidance

Low (right) and Chin showing the Touch & Go app they downloaded on their phones at the roadshow at the Pulau Tikus market. — Bernama

SENIOR citizens in Penang are interested in using e-wallet to make digital transactions but are still unfamiliar with the procedure.

Although a frequent user of e-hailing apps, Margaret Chin, 75, said she had never used its integrated e-wallet feature.

Worried that she would mess up the e-wallet payment system, she pays her fare in cash.

“Although I want to learn to use e-wallet, I still need assistance, ” she said at an e-wallet roadshow at Pulau Tikus market in Penang.

Teresa Low, 81, meanwhile, said that she wanted to try using the Penang Smart Parking app, an e-wallet app to make cashless parking fee payments.

However, Low was unsure how to access the app and put it to practical use.

“I have heard that the state government will introduce this app to replace parking coupons but I don’t know if I should leave my phone inside the car to let the officers know that I have paid the parking fee, ” she said.

Penang Wanita DAP held the roadshow to educate the public on the use of e-wallet apps in line with the Federal Government’s e-Tunai Rakyat programme held between Jan 15 and March 14.

Pulau Tikus assemblyman Chris Lee Chun Kit encouraged anyone who has issues with e-wallet apps to visit any constituency service centre for assistance.

He said that all staff members at the service centres were well-prepared to assist and provide solutions to any e-wallet issues.

“We do not want to leave anyone out in the cashless society, especially senior citizens.

“We hope we can hold more roadshows to help people be more well-informed about using e-wallets, ” he said. – Bernama

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