Unreliable service bane of passengers

Passengers at the Sungai Buloh station were inconvenienced as the train did not turn up on time. — Photos: SAM THAM and AZMAN GHANI/The Star

PUBLIC transport is an essential service that many rely on, especially those from the lower-income group.

While the government is encouraging the public to take trains and buses, especially to get to and from work and school, the reality on the ground for commuters is a different story.