Malaysian Resources Corporation Bhd (MRCB), the developer of Penang Sentral transport hub, will work with the relevant authorities against taxi and bus operators who flout guidelines.
“We will tighten up enforcement after some operators were found to have put public safety at risk.
“All bus and taxi operators were taken for a site walkabout.
“They were briefed on the locations for pick-up and drop-off at the terminal prior to the soft opening.
“Simulation of the traffic movements were also done with them,” the statement read.
It was earlier reported that confusion reigned last Friday when many bus passengers complained that they were dropped off at the already closed-down temporary bus terminal outside the complex.
They then had no choice but to take a 300m walk to reach the transport hub or wait under the hot sun by the road for someone to pick them up.
The temporary bus terminal was previously used as a bus station while Penang Sentral was under construction.
In the statement released on Monday, MRCB also said the dedicated passageway for buses is located at Level 1, and buses are not allowed to take the bend at the entrance.
“A simulation exercise conducted prior to the soft opening of the hub went well.
“It is further evidenced by a smooth flow of bus movements since the first day of operations on Nov 22,” the statement read.
Penang Sentral, which can cater to between 3,000 to 4,000 passengers each day, features ticketing counters, a surau, cafes, convenience stores and restaurants.
On the second floor is a bridge that connects the hub to the Pengkalan Sultan Abdul Halim ferry terminal and a link-way to the KTM train station.
There is also an information counter, an auxiliary police beat, a food court and an open deck for visitors to take in the breathtaking view of Penang island.
The RM2.7bil project, which began in 2007, was modelled after Kuala Lumpur Sentral.