Apologising for errors might be good medicine after all, writes VALERIE REITMAN.
WHEN Duke University surgeons in February transplanted an incompatible set of organs into teenager Jesica Santillan, who would later die, the doctors and hospital publicly confessed the mix-up and apologised.
Already a subscriber? Log in.
Limited time offer:
Just RM5 per month.
Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!