KUCHING: Sarawak’s new state-owned full-service airline, AirBorneo, has partnered IBM Malaysia Sdn Bhd to develop artificial intelligence (AI)-driven data and automation solutions as part of its preparations for commercial operations in 2026.
In a statement today, IBM Malaysia said as part of its long-term strategy to establish a modern, efficient, and scalable airline, AirBorneo has adopted an integrated digital architecture that supports seamless operations, data-driven decision-making, and enhanced customer experiences from day one.
"AirBorneo will be implementing IBM webMethods Hybrid Integration and IBM Cloud Pak for Integration to automate and connect critical business processes, applications and data flows across its operational ecosystem.
"This integrated approach enables real-time visibility, secure data exchange, and greater operational agility across airline systems,” the statement said.
AirBorneo chief executive officer Megat Ardian Wira Mohd Aminuddin said the airline is harnessing the power of AI capabilities from intelligent customer engagement to optimised flight operations.
"As we gear up for our jet operations in July 2026, our vision is to deliver a seamless travel experience and strengthen regional connectivity to Sabah and Sarawak, pioneering innovations that redefine the nation’s aviation landscape,” he said.
IBM Malaysia country general manager and technology leader Dickson Woo said building a world-class airline takes more than aircraft and infrastructure; it requires an intelligent digital foundation that anticipates passenger needs, streamlines operations, and empowers its people.
"The IBM-AirBorneo collaboration underscores our shared commitment to placing AI at the core of AirBorneo’s transformation, shaping the future of aviation through innovation and intelligence,” he said.
IBM is a leading global provider of hybrid cloud, AI and consulting services, supporting clients in more than 175 countries to capitalise insights from their data, streamline operations, reduce costs and gain a competitive advantage. - Bernama
