PETALING JAYA: Pos Malaysia Bhd
said it welcomes the release of the Market Review on the Digital Economy Ecosystem under the Competition Act 2010 by the Malaysia Competition Commission (MyCC), which provides an evidence‑based assessment of competition dynamics across key digital sub‑sectors, including e‑commerce retail marketplaces and digital platforms.
In a statement, the national postal and parcel service provider said the findings of the Market Review affirm several long‑standing structural concerns that Pos Malaysia has consistently raised - particularly in relation to market concentration, platform dominance, vertical integration, and practices that restrict effective competition and consumer choice, including delivery masking in e‑commerce marketplaces.
“MyCC’s reports that major e‑commerce platforms in Malaysia collectively account for a significant share of marketplace activity and influence downstream service markets through operational practices, including the masking of delivery options and self‑preferencing through vertically integrated logistics arms.
“From Pos Malaysia’s perspective, the ability for consumers and sellers to choose their preferred courier is a core principle of fair competition. Practices that algorithmically restrict or remove courier choice risk distorting the market, entrenching platform dominance, and weakening the long‑term resilience of Malaysia’s domestic logistics ecosystem.”
Pos Malaysia said these findings are consistent with its own assessment that, since the introduction of delivery masking practices in 2021, domestic courier competition has become increasingly uneven, particularly disadvantageous to national and regional service providers operating extensive nationwide networks.
“As Malaysia’s designated Universal Service Licensee under the Postal Services Act 2012, Pos Malaysia operates the country’s most extensive delivery and retail network, serving more than 11 million addresses nationwide, including rural and remote communities.
“However, Pos Malaysia continues to face structural pressures arising from declining letter volumes, rising Universal Service Obligation costs, and intensifying competition in an increasingly platform‑dominated parcel market.”
Pos Malaysia said these challenges highlight the need for competition policies that account for the structural imbalance between dominant digital platforms and essential national service providers.
“Pos Malaysia reiterates that effective competition does not arise from deregulation alone, but from balanced regulatory frameworks that preserve consumer choice, ensure a level playing field, and sustain critical national infrastructure.
“This includes recognising the cost structures and service obligations borne by providers delivering nationwide coverage, particularly in underserved regions.”
Pos Malaysia said it remains committed to working constructively with policymakers, regulators and industry stakeholders to support reforms that strengthen Malaysia’s economy while safeguarding fair competition, consumer welfare and service sustainability.
