PETALING JAYA: Malayan Banking Bhd
(Maybank) will be adopting Microsoft’s solutions, including its collaboration suite, cloud, artificial intelligence (AI), and security capabilities, in a five-year partnership valued at about RM1bil.
In a statement, the financial services group said the partnership would include the upgrade of existing capabilities to Microsoft 365.
Maybank will also adopt Microsoft Azure as one of the main cloud platforms for the group’s most strategic systems, functions and data workloads, and empower its 44,000 employees with AI-powered capabilities via Microsoft 365 Copilot.
According to Maybank, Microsoft 365 Copilot acts as an intelligent assistant that can offload complex tasks from the employees, enabling employees to innovate further and drive improvement in the overall customer experience and in the efficiency and effectiveness of operations.
Maybank added that it will enhance its existing cybersecurity with Microsoft’s industry-leading solutions and ensure robust data protection.
Beyond technological adoption, the partnership will explore the establishment of a Centre of Excellence for both companies to collaborate on developing cloud and AI-powered innovation and in nurturing in-house talents in these areas.
“This strategic partnership with Microsoft is a leap forward in our digital transformation journey beyond our M25+ strategy.
“It’s not just about technology; it’s about thinking ahead on how we can better serve our customers, improve our ways of working, and accelerate innovations,” said Maybank president and group chief executive officer Datuk Seri Khairussaleh Ramli.
Microsoft Asean president Mayank Wadhwa added that Maybank is transforming how it serves customers while setting a powerful example for the industry across Asean.
