Trends shaping new ways we interact with money

Digital Finance Industry Calibration for the ‘Never Normal’ Power Panel: (From left) Baijal who was moderator, with Malolos, Mohd Suhail, Akhtar and Liew.

HOW often do you exchange cash for products and services, today? In many ways, Covid-19 has spurred new, digital ways to bank but it’s consumer behaviour that’s driving the market’s most innovative banking solutions.

Consumers expect to have control over personal data and their growing thirst for convenience is shaping how financial institutions innovate and transform.

A recent industry panel, focused on digital finance, featured insights from Bain and Company, Maybank, Pertama Digital, the Philippines’ GOtyme Digital Bank and ServiceNow.