Bank Negara to improve process for motor claims

KUALA LUMPUR: Bank Negara is working with the industry, consumer associations and relevant stakeholders on reforms to improve the efficiency of the motor claim settlement process.

“The goal is to reduce the turnaround time for the settlement of motor claims and enhance its transparency for the benefit of policyholders,” the central bank’s consumer and market conduct department director Lim Hsin Ying told StarBiz.

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