KUALA LUMPUR: The Malaysia Competition Commission (MyCC) is monitoring food delivery platform companies following public complaints over the imposition of exorbitant commission fees and the price of food and beverages.
It said in a statement on Monday, it has actively engaged with the relevant stakeholders to get more information on the matter.
“MyCC is also closely monitoring and assessing the situation as to whether the conduct(s) of certain food delivery platform companies is in contravention of the Competition Act 2010 or not,” it said.
The MyCC and the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) have met with relevant parties including the F&B and retail industry players to understand the issues raised by them.
“Based on the series of meetings held, we have identified several concerns and challenges in the industry, in relation to not only competition, but also consumerism. The way forward for us is to actively engage with the food delivery platform providers,” said MyCC chief executive officer Iskandar Ismail.
He added MyCC was looking into the conduct of these food delivery platform companies towards F&B industry players, riders and consumers and whether it raises any competition concern.
Section 4 and Section 10 of Competition Act 2010 clearly prohibits enterprises from entering into any anti-competitive agreement and abusing their dominant position in the market, respectively.
Action can also be taken against a group of major players which abuse their dominant positions collectively.
Consumers and businesses can channel their complaint(s) related to the misconduct of the p-hailing services by lodging the complaints via MyCC website or address its complaints to email@example.com or via Whatsapp at +6019 215 2273.
The complainant(s) is advised to give full account of their complaint together with the relevant evidence.