KUALA LUMPUR: Malaysia Airlines scaled down its operations during the current MCO lockdown from June 1 to 14 and it is operating limited service with 85% reduction across its network.
The national carrier said on Friday it would still continue to facilitate essential domestic and international travels as well as cargo movement.
“Given the impact the travel restrictions have on customers’ travel, Malaysia Airlines today announced the extension of rebooking travel flexibility, offering customers longer ticket validity until Dec 31,31 2022 with a one-time fare difference and service fee waiver, ” it said.
Malaysia Airlines said eligible customers can now rebook their travels on or before June 30,2022 for travel to be completed by end-31 2022.
Previously, the airline offered customers the flexibility to rebook their travels on or before June 30,2021 for travel to be completed by end-2021.
Group chief executive officer of Malaysia Aviation Group, Captain Izham Ismail said: “The recent spike in Covid-19 cases in Malaysia has moved us to prioritise further the safety and health of our passengers and employees.”
He hoped the extended travel rebooking flexibility regardless of the class fare will provide the certainty and peace of mind that their tickets remain eligible for future travel with the airline.
“As national carrier, we continue to play our role in ensuring accessibility for Malaysia together with Firefly and MASwings, via limited commercial and charter services even since MCO 1.0, ” he said.
From April 2020, the airline has successfully deployed over 350 rescue and repatriation flights utilising Malaysia Airlines’ A380, A350, A330 and B737 aircraft whilst MABkargo operated more than 1,600 passenger-to-cargo (P2C) flights since March 2020, carrying over 30,000 tonnes of relief items on its global freighter network continue to ensure the global supply chain is maintained.