KUALA LUMPUR: AmBank Group's digital banking platform AmOnline won four prestigious awards recently as it raised the benchmark in the mobile banking apps and wealth management experience.
It said on Tuesday the Asset Triple A Digital Awards 2020 awarded AmOnline with the “Best Retail Mobile Banking Experience” and “Best Wealth Management Experience” awards.
AmOnline also earned recognitions as the "Best Mobile Banking App" and the "Most Innovative Mobile Banking App" from Global Business Outlook.
The Asset Triple A Digital Awards recognise financial institutions and technology firms that have excelled in innovating and developing a unique digital experience for customers across the Asia-Pacific and Middle East regions.
The Global Business Outlook awards reward excellence in business to companies all over the globe. Its goal is to make sure that innovation, creativity and the drive to create value gets due recognition.
Group chief operations officer of AmBank Group, Datuk Iswaraan Suppiah this recognition was for the second consecutive year by Asset Asia and first wins from Global Business Outlook.
“Customer preference has shifted definitively from desktop computers to the mobile phone to access online services. We are among the first in the country to spot this trend and provide the full spectrum of banking services from our app.
“Especially in the current pandemic and even beyond, this is empowering our customers with uninterrupted access to manage savings, spending, borrowings, investments and get assistance for their service needs, all from their mobile phones, ” Iswaraan said.
AmBank (M) Bhd managing director, retail banking, Aaron Loo (pic, above) said AmOnline is redefining what customers can expect from online banking.
“These awards are a testament to its breakthrough efforts. In this unprecedented and challenging time, our investments in AmOnline are ensuring our customers have contact-less, seamless and secure access to all their financial needs” Loo said.
The AmOnline mobile banking app offers 360 degree banking services and it is especially handy in the current pandemic where customers can perform banking transactions, services or apply for products without needing to walk into a branch.
Through AmOnline, customers can apply for new products such as opening a savings account, buying motor insurance, applying for a credit card or a personal loan from the comfort of their home.
Other banking transactions and services also available are such as money transfers, bill payments, getting cash from their credit card via “QuickCash” and credit card balance transfer programmes directly on AmOnline.
AmOnline recently introduced the first of its kind, virtual assistant - AMY, AMY – which focuses on assisting customers' credit card needs including helping customers to choose the right credit card according to customers’ lifestyle needs, activate a new credit card, apply for supplementary card, manage credit limit and even report a lost credit card.
The new ‘Wealth’ feature on AmOnline enables customers to perform a complete unit trust investment journey, fully online.
They can open an investment account, perform investment research, purchase and redeem unit trusts.
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