IHH expands virtual consultation to key markets


"Our planned integration of telemedicine into our brick-and-mortar services is therefore coming at a timely juncture as our patients can now enjoy peace of mind and access to uninterrupted quality medical care whether from their homes or at our facilities, ” managing director and CEO of IHH Healthcare Dr Kelvin Loh said.

KUALA LUMPUR: As the Covid-19 pandemic continues, IHH Healthcare Bhd has made its virtual consultation services available across all its key markets worldwide, including in Malaysia, Singapore, Turkey, India and Hong Kong.

“While our hospitals, medical centres and clinics have implemented the most stringent infection control measures to protect our patients’ safety and health, we understand that many patients cannot or may choose not to visit these physical facilities in person now.

"Our planned integration of telemedicine into our brick-and-mortar services is therefore coming at a timely juncture as our patients can now enjoy peace of mind and access to uninterrupted quality medical care whether from their homes or at our facilities, ” managing director and CEO of IHH Healthcare Dr Kelvin Loh said in a statement on Wednesday.

“The introduction of virtual consultation across the group marks our continued efforts to transform care for our patients. We are encouraged by our progress in leveraging technology to help us deliver faster, better, easier and more cost-effective care, ” he added.

This expansion of the group’s services is an integral part of its refreshed strategy to innovate to meet evolving patient needs, it said.

The integration of telemedicine with existing healthcare services ranging from primary to quaternary care allows patients to receive quality medical care in the comfort and security of their own homes.

With this service, IHH’s patients are now able to enjoy more convenient access to IHH’s full suite of services from consultation to doorstep drug delivery, with the option for a seamless transfer to the Group’s brick-and-mortar facilities, if necessary.

The rollout of telemedicine is spearheaded at the country level to cater to the varying needs of each market, it said.

The service will be rolled out in these locations: Malaysia: All 15 Pantai and Gleneagles hospitals, Singapore: Parkway Shenton clinics, Turkey, Bulgaria, Macedonia, Netherlands: All 21 Acibadem hospitals; India: 23 Fortis hospitals; 5

Gleneagles Global hospitals; Continental Hospital, Hong Kong: Gleneagles Hospital Hong Kong.

Earlier this March, IHH has invested into regional telehealth platform Doctor Anywhere as a response to shifting patient trends.

It had also invested in Lucence Diagnostics that offers blood-based screening and treatment monitoring solutions for oncology patients.

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