According to a statement, Lai joined the Bank in 1999 and brings 20 years’ experience covering retail banking, strategy, product management, branch operations, regulatory governance, and business optimisation.
She was most recently the Head of Strategic Programs in Standard Chartered Singapore where she was responsible for the implementation of strategic agendas for all businesses in Singapore including the country’s digitised agenda.
She holds a bachelor’s (Honours) degree in economic and political Science from the National University of Singapore.
"Pei-Si is highly experienced in the retail banking business and has an in-depth understanding of client needs.
"I am confident that under her leadership, we will be able to deliver on our Retail Banking strategy and steer the business into a new and exciting period of opportunities and evolution. We look to Pei-Si to achieve our ambitious growth agenda,” said Abrar Anwar, managing director and CEO of Standard Chartered Malaysia.