KUALA LUMPUR: The Malaysian Aviation Commission (Mavcom) successfully resolved and closed 99.7% of the 735 complaints lodged with it for the period of between July-December 2017.
This marked an improvement in Mavcom’s performance, even as the number of complaints lodged saw an increase of 23% compared to the same period the previous year.
This was revealed in the Commission’s third issue of the Consumer Report, released here today.
“With its emphasis on driving a consumer-oriented and robust aviation industry in Malaysia, the report provides an in-depth look into common complaints on airlines and airports operating in the sector,” Mavcom said in a statement.
Executive chairman Tan Sri Abdullah Ahmad said Mavcom continued to welcome consumers to lodge their feedback, as it believed, a growing number of those aware of and empowered to exercise their rights will bode well for the sector in the long-term.
“Of course, we are deeply mindful of our own mandate to ensure that these complaints are addressed, resolved and closed in a timely manner. Indeed, the fact that we have successfully done so is a hallmark of our steadfast commitment to helping Malaysian air travellers,” he added.
According to the report, Malaysia Airlines represented 39.6% of the complaints received by Mavcom, rising to 291 for the report period, compared to 157 for the same period the previous year.
and Malindo Air represented 23% and 22.9% of total complaints received respectively. However, the total number of complaints filed against AirAsia for the report period decreased by 23.9%, while those against Malindo Air saw a 46.1% jump,” it highlighted. - Bernama