Etiqa launches Enhanced Auto Assist programme

KUALA LUMPUR: Etiqa's newly launched Enhanced Etiqa Auto Assist programme promises added convenience and benefits to its subscribers.

The programme, which was introduced on Thursday, offers free towing services of up to 200km to the nearest Etiqa panel workshop within Malaysia, Singapore, Thailand and Brunei. 

Unlimited mileage is also available for those who want 100% of their towing bill paid for. The programme features an unlimited number of towing services and callouts per year, and provides alternative travel assistance including arrangement of taxi, hotel reservation or car rental in the event of a car breakdown or accident.

The enhanced programme also offers the new Auto Assist mobile application, which is available on both iOS and Android. The new app enables its customers to receive immediate support from Etiqa by connecting with its 24/7 call centre to request for emergency roadside services.

The app will detect the customer’s GPS coordinates and transmit it to the nearest available service provider, which will then expedite the auto assist service to the location. 

Upon submission of an accident request and details, a notification will be forwarded immediately to the Etiqa Claims Care team, which will help accelerate the claim process should the customer decide to make one.

"We are committed to providing approval within 30 minutes for a certain limit of repair claims upon receipt of repair estimate. Above all else, Etiqa provides a one-year warranty, or 6,000km against defects on parts and repair works under its panel repairers,” said Kamaludin Ahmad, chief executive officer of Maybank Ageas Holdings Bhd, the parent company of Etiqa Insurance Bhd, Etiqa Takaful Bhd and Etiqa Insurance Pte Ltd in Singapore.