KUALA LUMPUR: Telekom Malaysia Bhd
has postponed its proposed e-billing as the default billing for its broadband Streamyx and UniFi customers from the earlier January to July 2016.
It said on Wednesday its customers subscribing only to its telephone service, without broadband, would continue to receive the printed bill for free
Currently, e-Bill is an option that is encouraged for all customers to adopt. With e-Bill, broadband customers would receive the pdf copy of the monthly bill via email within four days and SMS alert within seven days after the respective bill date.
On the rescheduling, TM executive vice president, consumer and SME, Imri Mokhtar said: “At TM, customers’ feedback is extremely important to us and we have, and will continue to take all feedback received thus far, and going forward into consideration.
“We are currently refining the implementation process towards the introduction of e-Bill in July 2016. Until then, broadband customers will continue to receive their printed bill free of charge.”
To date, over 700,000 out of more than 4.4 million TM residential customer base are already on e-Bill statements.
Imri said the introduction of the e-Bill as the default billing for broadband customers come July 2016 was in line with the industry’s move towards a more digital lifestyle and as a step towards a greener and eco-friendly future.
With e-bill, all broadband services (Streamyx and UniFi) customers will be receiving their bills electronically for free, via Short Message Service (SMS) and email.
“We believe this move towards e-Bill provides a more convenient, secure and environmentally friendly way of delivering the monthly bill statement to our broadband customers,” he added.
To facilitate the implementation of the e-Bill, TM had been communicating to customers since June 2015 and had called for all its broadband customers to update their preferred email address and mobile number by sending an email to help@tm.com.my, or visit the nearest TMpoint outlet or call TM Contact Centre at 100.
Those who do not sign up for e-Bill by July 1, 2016 will continue to receive their printed bills at a nominal monthly fee of RM2.
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