SINGAPORE: A delivery rider who was caught on video writing a customer’s unit number on the wall outside the home is remorseful for what he did and has cleaned the wall, said Foodpanda.
In response to media queries, a spokesperson for the food delivery platform said the rider was “attempting to ensure the delivery could be properly verified as part of the proof-of-delivery process”, and added that his action was inappropriate and did not meet the standards it expects of its delivery partners.
The incident that took place at the door of the unit at about 7.15pm on June 1 was captured on CCTV.
The footage shows a delivery rider writing on the wall before taking a picture. A food delivery pack can be seen on the bench beside the door.
The customer, who posted the footage on a Facebook group, did not reveal where they lived.
The footage has since gone viral on multiple social media platforms, and some netizens have even urged the customer to make a police report on the incident.
“We have since spoken with the delivery partner and reinforced our expectations on proper delivery conduct,” said the spokesperson, who added that the delivery rider has returned to the customer’s unit to clean the wall.
The spokesperson said Foodpanda has also reached out to the customer directly and offered compensation. - The Straits Times/ANN
