Complaints to Hong Kong consumer watchdog over delays in refunds for shorter hotel quarantines

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About 9,800 people have left Covid-19 quarantine hotels in Hong Kong after the time frame was cut to three days from seven – but the reduction has sparked a string of complaints to the consumer watchdog about delays of up to six months for refunds on prepaid stays.

Andrea Grippi, a machine learning and artificial intelligence researcher, said the Ramada Hong Kong Harbour View told him that his refund would be processed between 150-180 business days after checkout.