Cox Media fined for claiming it used AI to track consumer conversations


A view of signage at the Federal Trade Commission (FTC) headquarters in Washington, D.C., U.S., November 24, 2024. REUTERS/Benoit Tessier

May ⁠21 (Reuters) - The U.S. Federal Trade Commission fined Cox ⁠Media Group and two other companies for ‌falsely claiming they could use AI to target ads based on conversations consumers had near their smart devices, the agency said ​on Thursday.

Here are some details:

• ⁠The company falsely told ⁠potential advertisers in 2023 that it used artificial intelligence ⁠and ‌voice-processing technology to "identify buyers based on casual conversations in real time," the FTC said.

• ⁠Cox also falsely told clients that consumers ​had opted ‌in to voice data collection and use, the ⁠agency said.

• “Creepy? ​Sure. Great for marketing? Definitely,” the company told prospective clients on its website, according to the FTC.

• ⁠The company agreed to pay $880,000, while ​MindSift and 1010 Digital Works, two smaller marketing firms Cox worked with, each agreed to pay $25,000.

• Cox operates ⁠radio and broadcast television stations in several states, and has a digital marketing arm focused on streaming and online ads.

• Cox said it had relied on ​marketing materials provided by a ⁠third-party vendor about the vendor's product, which it has ​stopped using. MindSift and 1010 ‌Digital Works did not immediately ​reply to requests for comment.

(Reporting by Jody Godoy in New York; Editing by Mark Porter)

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