Pennsylvania sues Character AI, says chatbot poses as doctors


FILE PHOTO: Governor of Pennsylvania Josh Shapiro speaks during the Shapiro-Davis re-election campaign kickoff rally at The Alan Horwitz "Sixth Man" Center in Philadelphia, Pennsylvania, U.S. January 8, 2026. REUTERS/Hannah Beier/File Photo

May 5 (Reuters) - Pennsylvania ⁠has sued the artificial intelligence company behind Character.AI to stop its ⁠chatbot from posing as doctors.

Governor Josh Shapiro on Tuesday called the ‌lawsuit against Character Technologies the first of its kind by a U.S. governor.

It followed the creation in February of a state AI task force to stop chatbots from impersonating licensed medicalprofessionals.

In a ​complaint filed in the Commonwealth Court of Pennsylvania, ⁠the state said it found ⁠chatbots on Character.AI that claimed to practice medicine.

One character, "Emilie," allegedly told a male investigator ⁠posing ‌as a patient with depression that she was licensed to practice psychiatry in Pennsylvania, as well as in the United Kingdom, and ⁠provided a bogus license number.

When the investigator asked Emilie ​if she could prescribe ‌medication, she allegedly answered: "Well technically, I could. It's within my remit as ⁠a Doctor."

In a ​statement, a Character.AI spokesperson declined to discuss the lawsuit.

"Our highest priority is the safety and well-being of our users," the spokesperson said. "User-created characters on our site are fictional ⁠and intended for entertainment and role playing. We ​have taken robust steps to make that clear."

Pennsylvania wants an injunction to stop Silicon Valley-based Character.AI from violating a state law against the unauthorized practice of medicine.

"Pennsylvanians ⁠deserve to know who-- or what -- they are interacting with online, especially when it comes to their health," Shapiro said in a statement.

Character.AI has faced lawsuits over child safety, including in January, when Kentucky said its platform exposed children ​to sexual conduct and substance abuse, and encouraged self-harm.

The ⁠same month, Character.AI and Google settled a wrongful death lawsuit by a Florida ​woman who claimed a chatbot pushed her 14-year-old ‌son to suicide.

Character.AI said it has taken "innovative ​and decisive steps" concerning AI safety and teenagers, including by preventing open-ended chats.

(Reporting by Jonathan Stempel in New York; Editing by Bill Berkrot)

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