LOS ANGELES: Most iPhone owners will probably experience it only once every few years. But in those rare occasions when an iPhone does freeze up and completely stop responding, many users don't know what to do next.
The solution is often quite simple: a forced restart, a quick fix that every iPhone owner should be able to do.
- Press the volume up button and quickly release it.
- Press the volume down button and quickly release it.
- Now press the side button on the right-hand side and keep holding it down.
- Once the Apple logo appears on the screen, you can release the button. Then wait for the phone to start up. In most cases, the problems will have been resolved.
There is one exception to this procedure for owners of the iPhone 7, iPhone 7 Plus and 7th-generation iPod touch: Here, you need to press and hold the volume down button and the side button at the same time until the Apple logo appears on the screen.
On even older models, you'll need to press the Home button and the lock button at the top of the device at the same time until the device switches off and the Apple logo appears again.
If your phone won't switch on at all, Apple advises charging it for an hour and then trying again. The same applies if a low-battery indicator (a battery with a red bar) appears and the device won't switch on. If that still does not help, it's time to contact support or visit a smartphone repair shop. – dpa
