Australian supermarket giant reins in AI assistant claiming to be human

The AI assistant, who goes by Olive, offers round the clock help with everything from tracking orders to finding products. — Photo by Hobi industri on Unsplash

SYDNEY: Australian supermarket giant Woolworths has been forced to rein in an AI-powered customer service assistant after users reported it had been rambling about its mother.

The AI assistant, who goes by Olive, offers round the clock help with everything from tracking orders to finding products.