Sanchar Saathi app logo and Indian flag appear in this illustration taken December 2, 2025. REUTERS/Dado Ruvic/Illustration
NEW DELHI, Dec 3 (Reuters) - India's government scrapped an order to smartphone makers on Wednesday to preload a state-run cybersecurity app on all new devices after an outcry from politicians, privacy advocates and global tech companies over surveillance fears.
Prime Minister Narendra Modi's government had privately told companies including Apple, Samsung and Xiaomi on November 28 to preload new phones with an app that cannot be deleted called Sanchar Saathi within 90 days, Reuters was first to report on Monday.
"Government has decided not to make the pre-installation mandatory for mobile manufacturers," India's communications ministry said in a press statement on Wednesday.
The move comes after protests from opposition parties over the issue, while newspaper editorials joined privacy advocates in denouncing the move. The government also found itself at odds with phone manufacturers, as Apple and Samsung had plans to not comply with the directive, sources said.
Just a day earlier government ministers had defended the plan, saying the app only helps track and block stolen phones and prevents them from being misused, while fending off criticism about the order that also asked smartphone companies to ensure the app cannot be disabled.
The u-turn follows a reversal last year on a laptop import licensing policy after lobbying by U.S. officials, which would have required companies to obtain licences for shipments.
"India's highly unpredictable regulatory framework presents constant challenges for business that values predictability," said Mishi Choudhary, a tech lawyer who works on internet advocacy issues.
"This is a welcome move but arbitrary policy decisions without any analysis of what effectively works to curb frauds is concerning."
POLITICAL PROTESTS, PRIVACY CONCERNS
The government said it was backtracking because the app was gaining popularity without the move. Since Tuesday, it said 600,000 citizens have downloaded the app.
"The app is secure and purely meant to help citizens from bad actors in the cyber world," the government said in a statement.
Earlier on Wednesday, senior Congress leader Randeep Singh Surjewala said in a notice to Parliament that the government needed to clarify the legal authority for "mandating a non-removable app" and called for a debate on privacy and security risks.
"The grave, serious and real apprehension is also that such compulsorily installed app can have a backdoor, thereby absolutely compromising the data and privacy of the user," he added.
Modi's plan had little precedent, according to industry sources. Russia may be the only other known example. Moscow in August ordered that a state-backed messenger application called MAX, a rival to WhatsApp that critics say could be used to track users, must be pre-installed on all mobile phones and tablets.
Modi has faced criticism over issues of privacy before. In 2020, his government came under fire for a COVID-19 contact-tracing app compulsory for use by office workers. That measure was later diluted to a request when privacy advocates protested.
(Reporting by Aditya Kalra and Munsif Vengattil; Additional reporting by Nigam Prusty and Arpan Chaturvedi; Editing by Edwina Gibbs, Elaine Hardcastle)
