US House lawmakers probe Delta Air Lines on use of AI in ticket pricing


A Delta Air Lines sign hangs at Minneapolis–Saint Paul International Airport in St. Paul, Minnesota, U.S. February 17, 2025. REUTERS/Tim Evans/File Photo

WASHINGTON (Reuters) -A group of two dozen U.S. House Democratic lawmakers asked Delta Air Lines CEO Ed Bastian on Wednesday to answer questions about whether it will use generative artificial intelligence to help set ticket prices.

The lawmakers, including Jesus "Chuy" Garcia, Jerrold Nadler, Alexandria Ocasio-Cortez and Dan Goldman, asked Delta in a letter seen by Reuters to disclose whether it will deploy AI to boost prices through "individualized, surveillance-based price discrimination."

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