Millions of South Africans lose out on welfare grants because of a flawed application system, including an automated means test. — AFP
JOHANNESBURG: South African street vendor and widow Brenda Mtshali is furious that an automated message on her phone means she will have to skimp on food for her six children.
She is one of an estimated 10 million eligible South Africans excluded from welfare payments due to administrative obstacles, including problems with an algorithm-based income verification check, recent research has found.
