Jack Ma replies to Alibaba employee’s letter lamenting ‘company disease’


The Alibaba founder highlights 'changes' in the company's development as it embarks on an ambitious AI strategy. — SCMP

Jack Ma, founder of Alibaba Group Holding, responded to the resignation letter of a long-term employee on Tuesday, a rare move for the tech veteran who stepped back from all corporate roles in 2019.

In a response published on Alibaba’s internal website, Ma addressed the concerns raised by a 15-year employee, who criticised the “big company disease” afflicting the Chinese e-commerce giant in an extensive internal letter.

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