Verizon says Google AI for customer service agents has led to sales jump

By Kenrick Cai

Technology
Wednesday, 09 Apr 2025
8:50 PM MYT

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FILE PHOTO: People walk next to a Google logo during a trade fair in Hannover Messe, in Hanover, Germany, April 22, 2024. REUTERS/Annegret Hilse/File Photo/File Photo

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a surge in sales.

An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries.

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Verizon says Google AI for customer service agents has led to sales jump

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