The Apple Watch Ultra 2 during the first day of in-store sales at Apple's Fifth Avenue store in New York, US, on Sept 20, 2024. — Bloomberg
As a general rule, designing software is a delicate balance. You want to introduce new features that will delight your customers without disrupting the way they already use their devices.
If you do introduce a feature or a change to an interface that requires your users to adapt, it better be worth it. Otherwise, you're just going to make people mad – no matter how hard you try to delight them.
