CrowdStrike says Delta CEO ignored help offer during outage

People looking for missing bags wait in line to speak with Delta Air Lines baggage in the Delta Air Lines baggage claim area Los Angeles International Airport (LAX) on July 24, 2024 in Los Angeles, California. Delta hasn’t any response to the letter from CrowdStrike, a spokesperson said, but drew attention to Bastian’s earlier comments to CNBC that referenced legal action to seek financial relief related to lost revenue, compensation to passengers and reputational impact. — AFP

CrowdStrike Holdings Inc says the leadership of Delta Air Lines Inc failed to respond to an offer for assistance in the wake of last month’s catastrophic system outage that led to thousands of cancelled flights and a federal investigation of the US carrier.

The allegation, in a letter Aug 4 from attorneys for the technology firm, builds upon CrowdStrike’s claim last week that Delta rejected its repeated attempts to help. CrowdStrike said Sunday that its chief executive officer, George Kurtz, tried to connect with his counterpart at the airline, Delta CEO Ed Bastian.