Business leaders agree AI is the future. They just wish it worked right now

FILE PHOTO: OpenAI CEO Sam Altman speaks to media following a Q&A at the OpenAI data center in Abilene, Texas, U.S., September 23, 2025. REUTERS/Shelby Tauber/Pool/File Photo

SAN FRANCISCO/STOCKHOLM, Dec 16 - Last spring, CellarTracker, a wine-collection app, built an AI-powered sommelier to make unvarnished wine recommendations based on a person’s palate. The problem was the chatbot was too nice.

“It's just very polite, instead of just saying, ‘It's really unlikely you'll like the wine,’” CellarTracker CEO Eric LeVine said. It took six weeks of trial and error to coax the chatbot into offering an honest appraisal before the feature was launched.