CrowdStrike sends US$10 gift cards to IT workers as mea culpa

A Crowdstrike office in Sunnyvale, California. Speas confirmed that the credits were sent to ‘teammates and partners who have been helping customers through this situation’ but said they didn’t go out to ‘customers or clients’. — AP

IT workers who have been working long hours to restore computer service from a global outage last week got a US$10 (RM46) gift card from CrowdStrike Holdings Inc, the cybersecurity company whose flawed update triggered the chaos.

In a Tuesday email, Chief Business Officer Daniel Bernard said the company recognises it caused “additional work” for cybersecurity and IT staff who helped CrowdStrike’s clients recover. “And for that, we send our heartfelt thanks and apologies for the inconvenience,” he said in the email, which was reviewed by Bloomberg News. The message, which includes a code for an Uber Eats credit, reads, “To express our gratitude, your next cup of coffee or late night snack is on us!”