‘Starting from zero’: Hong Kong restaurants begin revamping e-menus, tech measures that leave disabled diners out in the cold amid watchdog call

More restaurants have introduced electronic queues and digital menus, which are not easily accessible for blind or deaf patrons. Equality watchdog has urged sector to meet needs of disabled diners, providing 80 best practices such as installing ramps and widening passageways. — SCMP

While visually impaired Keny Yuen can navigate Hong Kong’s chaotic streets on his own, eating out has proven more difficult as restaurants have gone increasingly digital.

“I cannot get a queue ticket on my own, because the kiosk only has a touchscreen, and has no screen-reading function,” he said.