Maybank customers will only be able to activate Secure2u at ATMs starting Oct 31


The bank's website also mentions that the change is in line with the latest security measures from Bank Negara Malaysia. — AZMAN GHANI/The Star

PETALING JAYA: Maybank has announced that it will be introducing Secure2u activation via its ATMs (automated teller machines) beginning Oct 31, with customers required to make an in-person visit for first-time and new device activations.

In a press release, the bank states that the additional measure is intended to crack down on unauthorised transactions and fraud, on top of other measures it had put in place back in July this year.

“By allowing customers to perform self-activation of Secure2u via ATM, they can better control their online banking authorisation process by physically verifying their identity at the ATM, heightening supervision over their accounts and ultimately, safeguard their monies from scammers.

“We have also made the process easy and straightforward, keeping customer experience in mind,” says Maybank group chief executive officer of community financial services Datuk John Chong.

The bank’s website also mentions that the change is in line with the latest security measures from Bank Negara Malaysia.

Maybank customers can activate Secure2u by registering for it on the MAE app, after which they will need to go to a Maybank ATM in order to activate the security feature.

For a more detailed step-by-step guide, users can check out the bank’s Secure2u webpage. Do note that users without it activated will not be able to approve transactions made via MAE and Maybank2u.

As before, upon Secure2u activation, users will need to wait through the 12-hour cooling-off period, though Maybank has said that the period may change based on its analysis of scam trends and transaction patterns.

“At Maybank, we remain resolute in our efforts to protect the financial security of our customers against scammers and take all possible measures to detect and block financial scams.

“On top of regular reviews and enhancements made to further secure our banking systems against scammers, we are also expanding our anti-scam partnership to the wider financial ecosystem and collaborating with telcos, ewallet providers and government agencies to halt scammers at all touch points,” Chong says.

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