Maybank customers will only be able to activate Secure2u at ATMs starting Oct 31

The bank's website also mentions that the change is in line with the latest security measures from Bank Negara Malaysia. — AZMAN GHANI/The Star

PETALING JAYA: Maybank has announced that it will be introducing Secure2u activation via its ATMs (automated teller machines) beginning Oct 31, with customers required to make an in-person visit for first-time and new device activations.

In a press release, the bank states that the additional measure is intended to crack down on unauthorised transactions and fraud, on top of other measures it had put in place back in July this year.

“By allowing customers to perform self-activation of Secure2u via ATM, they can better control their online banking authorisation process by physically verifying their identity at the ATM, heightening supervision over their accounts and ultimately, safeguard their monies from scammers.

“We have also made the process easy and straightforward, keeping customer experience in mind,” says Maybank group chief executive officer of community financial services Datuk John Chong.

The bank’s website also mentions that the change is in line with the latest security measures from Bank Negara Malaysia.

Maybank customers can activate Secure2u by registering for it on the MAE app, after which they will need to go to a Maybank ATM in order to activate the security feature.

For a more detailed step-by-step guide, users can check out the bank’s Secure2u webpage. Do note that users without it activated will not be able to approve transactions made via MAE and Maybank2u.

As before, upon Secure2u activation, users will need to wait through the 12-hour cooling-off period, though Maybank has said that the period may change based on its analysis of scam trends and transaction patterns.

“At Maybank, we remain resolute in our efforts to protect the financial security of our customers against scammers and take all possible measures to detect and block financial scams.

“On top of regular reviews and enhancements made to further secure our banking systems against scammers, we are also expanding our anti-scam partnership to the wider financial ecosystem and collaborating with telcos, ewallet providers and government agencies to halt scammers at all touch points,” Chong says.

Follow us on our official WhatsApp channel for breaking news alerts and key updates!

Next In Tech News

Vishing meets AI: The changing nature of phishing threats
Elon Musk's xAI raises $6 billion in Series B funding round
Man posed as teenage girl so underage victim would send him explicit videos, US feds say
Police drones responding to 911 calls in Colorado? This really is the future of law enforcement.
Rio Tinto, BHP to collaborate on electric haul truck trials in Pilbara
Report: UK government should consider banning phones for under-16s
They’re ignoring MrBeast’s rules of YouTube, and thriving
US intelligence agencies’ embrace of generative AI is at once wary and urgent
Free food? Modi makes sure every Indian knows whom to thank for it.
Cats on the moon? Google’s AI tool is producing misleading responses that have experts worried

Others Also Read