Airline cancels passengers’ RM44,610 business class tickets sold in error for RM1,338

ANA said the flights would be cancelled and everyone refunded. It said the currency conversion error was related to a technical issue in a fare-quote system provided by Amadeus IT Group SA. — Image by hiroshi mack from Pixabay

ANA Holdings Inc cancelled flight tickets that were sold in error at a fraction of their usual prices last week, avoiding a hit to its finances but disappointing customers who’d snapped up premium seats ultra-cheaply.

Airfares – including for first-class spots that usually cost thousands of dollars – were listed at deep discounts following a currency conversion error on ANA’s Vietnam website. Opportunists jumped upon the mistake, with one snagging round-trip first-class flights from Jakarta to the Caribbean for US$890 (RM3,970).