CIMB introduces ‘kill switch’ for freezing online banking ID

Customers will still be able to operate their accounts at ATMs or the bank’s branches even after the ‘kill switch’ has been activated. — AZHAR MAHFOF/The Star

PETALING JAYA: CIMB has introduced a self-service Lock Clicks ID feature that acts as a "kill switch" for both its CIMB Clicks and CIMB Octo apps.

This feature allows customers to immediately freeze their online banking ID if they detect unusual or suspicious transactions or suspect that their account has been compromised.

Once the feature is activated, they will be automatically logged out of the app. They will no longer be able to log in and new outgoing transactions cannot be performed.

They will also receive a notification confirming that their Clicks ID is locked.

Customers will still be able to use their accounts at ATMs or at the bank's branches.

In order to unlock their online ID, users will be required to contact CIMB’s call centre and undergo the necessary verification.

CIMB advised users to change their password after unlocking their ID.

It also reminded users to only download its app from official stores, such as the Apple App Store, Google Play Store or Huawei AppGallery.