Grab Malaysia has announced that it will be piloting AudioProtect (beta), a new safety feature for selected users in Penang and Johor starting next month.
The feature will give both driver-partners and passengers the option to record audio during rides once it has been enabled in Safety Settings. Grab in a statement said the feature will help to expedite and resolve any incidents that are reported to the company.
Users will be prompted to enable the feature when they book a ride. They can also activate the feature in Safety Settings under My Account.
In a Help page, Grab explained that the ride will only be recorded when both parties namely driver and passenger have enabled the feature. The recording will start from the moment the driver arrives to pick up the passenger and end when the ride is completed.
The recording files will be stored in the user’s device for up to 10 days and will be deleted to free up storage space if no safety incident is reported by either parties.
However, users cannot listen to or access the recordings on their device due to privacy reasons. Grab said the file will be encrypted and accessible to only Grab-authorised personnel, law enforcement officials and government authorities for safety investigation purposes in the event a safety incident is reported.