Canada directs telecoms to assist each other in emergencies after Rogers outage

FILE PHOTO: The Rogers Building, the green-topped corporate campus of Canadian media conglomerate Rogers Communications is seen in downtown Toronto, Ontario, Canada July 9, 2022. REUTERS/Chris Helgren

OTTAWA (Reuters) -Canadian Industry Minister François-Philippe Champagne on Monday said he has directed telecom companies to assist each other in emergencies and develop communication protocols to keep people better informed after Friday's massive outage at Rogers Communications Inc.

The Rogers network outage disrupted nearly every aspect of daily life, cutting banking, transport and government access for millions, and hitting the country's cashless payments system and Air Canada's call center.