Grab first introduced a tipping feature in 2019, wherein the company asserted that 100% of the tip amount would go to the driver or rider. — YAP CHEE HONG/The Star
PETALING JAYA: Customers in Malaysia gave away more than RM50mil in tips to riders and drivers through the Grab app in 2021, the company said.
According to a personal impact report feature which is available on the app now, approximately RM50,354,857 was recorded in the total value of tips given by Malaysians in 2021.
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During the movement control order (MCO) in 2020, Grab stated that Malaysians were more generous as they were giving away tips in one out of every 30 bookings, instead of one in every 100 bookings prior to the lockdown period.
Over RM2.4mil in tips were collected during the period of March 18 to May 31, 2020.
During MCO, Malaysians tipped an average of RM30,000 per day via the app, according to the company. It further stated that the highest tip in a single booking was a whopping RM500. However, Grab has since limited tipping to a maximum of RM50.
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Klang Valley users were the most frequent tippers with more than RM160,000 in tips given, while users in Kuala Terengganu were the most generous with the highest average tip value per booking.
Grab first introduced a tipping feature in 2019, when the company said that 100% of the amount would go to the driver or rider.
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Tipping is not mandatory and users can select any amount starting from RM1. Customers can also tip the driver in cash though the amount won’t be reflected in the ereceipt.
