EU clears Facebook buyout of Kustomer

Meta was given the go ahead by EU's competition watchdog to acquire Kustomer, on the condition it wouldn't cut out competitors. — AP Photo/File)

The EU on Thursday cleared Facebook's acquisition of Kustomer, a customer service technology, under the condition that rivals maintain unfettered access to the platform.

Facebook, now known as Meta, in 2020 announced its purchase of Kustomer, a then five-year-old US company that provides special software that allows businesses to manage within one tool customer interactions by phone, email, text messages, WhatsApp, Messenger and Instagram.