TM says services impacted in Selangor, Negri Sembilan and Pahang; teams to be mobilised


  • TECH
  • Sunday, 19 Dec 2021

To ensure the safety of those in the vicinity and minimise any potential risks, TM said it had shut down power and network equipment in some areas as a precautionary measure. — File photo

PETALING JAYA: Telekom Malaysia Bhd (TM) said some of its telecommunication services have been impacted due to equipment damage from floods in Selangor, Negri Sembilan and Pahang.

The flash floods and landslides have also caused several of its nodes in the three states to be inaccessible due to high water and unsafe conditions.

To ensure the safety of those in the vicinity and minimise any potential risks, TM said it had shut down power and network equipment in some areas as a precautionary measure.

Meanwhile, its National Crisis Command Centre is up and running and closely monitoring its network sites, TM said.

“We have mobilised our frontliners and as conditions permit, we are actively pursuing network restoration in the flood-stricken zones to minimise any service interruption, ensuring customers remain connected.

“Our immediate concern is 50,000 of our valued customers on Unifi, Streamyx, fixed line and Unifi mobile who are affected, and we are working hard to ensure communication services are being safely re-established,” it said in a statement.

TM said the GLC/GLIC Disaster Recovery Network (GDRN) has also been activated to provide welfare aid and support to those affected by this disaster.

A total of RM50mil – half from the government and half from the GLCs/GLICs – has been allocated for relief initiatives, it said.

As part of GDRN, which TM co-leads as the secretariat together with Yayasan Hasanah from Khazanah Nasional Bhd, it is collaborating with the National Security Council (NSC) through NADMA (Agensi Pengurusan Bencana Negara) and other agencies to assist in other disaster relief assistance.

It said the 56th Royal Signals Telekom Army Reserve Regiment (56 Rejimen Semboyan Pakar Telekom Askar Wataniah) which comprises volunteers from TM had also been deployed on the ground to provide assistance and emergency services involving Internet and telephone lines nationwide.

Celcom Axiata Bhd (Celcom), which is also collaborating with GDRN, is allocating RM2mil to support communities in Kuala Lumpur, Selangor and other states that have been affected by the flood.

In a statement, Celcom said it is on high alert and monitoring its network sites within flood affected areas for the past 36 hours and teams are on standby to minimise any network interruptions.

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