Digi: Customers may be affected by ongoing system migration issues

The company has posted a notice on its website with alternatives for affected customers. — Photo by Warren Wong on Unsplash

PETALING JAYA: Digi has announced that there is a delay in restoring some of its services as more time is needed to recover from a planned system migration.

“We regret that due to some unforeseen complications, there has been a delay in restoring some of these services. Some of our customers may be experiencing intermittent Internet connectivity.

“Our teams are working on restoring these services as soon as possible, and we will provide more updates in due course,” the company said in a statement.

The telco posted a notice on its website with alternatives for affected customers. The notice listed MyDigi app, prepaid reloads at KK Mart and 7-11 stores nationwide and postpaid bill payment via Maybank2U as currently unavailable or facing intermittent issues.

On Oct 22, it announced that a planned system migration is scheduled from Oct 25 to 26 which may affect a number of services for a short period of time. The process was meant to provide customers with an enhanced experience in terms of usage and management of mobile Internet and roaming.

The telco apologised for any inconvenience caused and thanked all its customers for their patience and understanding.

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