MCMC: More than 200K complaints received for communications and multimedia industry in 2020

For telecommunications services, the top category of complaints was network issues which saw a total number of 150,177 reported cases, or 72% of the overall number of complaints in 2020. — 123rf.com

PETALING JAYA: The Malaysian Communications and Multimedia Commission (MCMC) received a total of 209,586 complaints related to the communications and multimedia industry last year.

In its newly-released Industry Performance Report 2020, MCMC described the volume of complaints received as “unprecedented” with an increase of 260%, compared to 58,139 complaints in 2019.