These virtual assistants are ready to make your online bookings

Chatbots are becoming increasingly popular for making online bookings and are gradually gaining ground in the medical sector. — AFP Relaxnews

Calling on the services of a robot to make a reservation or to buy something online is already a day-to-day occurrence. Using systems laid out like conversations, chatbots take into account user needs to take action, such as making bookings, on their behalf. We look at a few examples in France and the United States that are responding to particular challenges that have emerged during the pandemic.

Whether on fashion and beauty websites, travel sites or e-tailer platforms, chances are you’ve almost certainly come across a bot when surfing the Internet. These algorithms are particularly popular with companies, as a means of making contact with customers more easily. And this is where chatbots come in.