Where do I click now? Helping remote workers with TeamViewer

TeamViewer, the software that lets you essentially take over a colleague's device so you can help them with a technical issue, now also fully supports Android phones. — TeamViewer/dpa

In the old days, if you had a problem on your computer, you'd need someone from the IT team to walk over and physically look at your screen over your shoulder. Either that or else you'd painfully talk them through the issue over the phone.

Nowadays, many companies use a piece of remote maintenance software that lets you get help from people remotely so that experts can install and set up programmes, change settings and fix errors no matter how far away they are.

Particularly at a time when more people than ever are working from home, the free remote maintenance software solution TeamViewer is a vital tool on work devices. But it's not just a tool for the IT team.

How does it work? Say you want to show a colleague working remotely how to set up something on their computer, you can log onto their device with TeamViewer and immediately start moving their mouse for them.

You both just need to have the same software on your devices, allowing you, the helper, to see what's on the other person's screen and take control of the device – whether it's a laptop, desktop, tablet or smartphone.

As of recently, TeamViewer also supports Android phones, as well as Windows, macOS, Linux, Chrome OS, Raspberry Pi and iOS devices.

Up until now, you could only properly use the tool on Android phones from certain manufacturers, while others only allowed screensharing.

Now, for full functionality including support for keyboard input you only need an Android device running version 7 or higher – whether you're just installing an app or fixing a trickier bug. – dpa

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