Fivefold surge in complaints against food delivery apps as more Hongkongers stay home amid coronavirus pandemic

Most customers seeking the Consumer Council’s help were unhappy with issues ranging from wrong orders to poor service quality. — SCMP

Complaints against food delivery apps surged fivefold in the first half of the year compared with the same period last year, with customers unhappy about service quality and even claiming they received orders from the wrong brand, Hong Kong’s consumer watchdog has found.

The Consumer Council recorded 172 complaints against food delivery platforms in the first half of this year, compared with 34 similar complaints over the same period last year.