LazMall customers will be compensated if their online purchase arrives late, says company

Lazmall now offers more assurance that deliveries will be made on time, otherwise the customer will receive an unspecified amount as compensation for the late delivery. — Lazada

Miffed that your online purchase wasn't delivered on time? Lazada says it will now compensate customers on certain orders, should they arrive late.

Under the LazMall Guaranteed Delivery programme, if the delivery is late, the customer will receive a rebate to their in-store eWallet within 24 hours from the 'Delivered' status.

This is also applicable for items purchased through the LazMall fast delivery service, which guarantees 24-hour delivery. However the company did not specify the amount that will be rebated.

On the help page, Lazada states that only one compensation is applicable per order. Thus if the order is split into multiple packages and all are late, the customer will only be compensated once.

The company also states several conditions where it is exempt from compensation, including if the customer's delivery address is incorrect or incomplete, or they fail to complete payment and the order is not confirmed.

It also lists more Terms & Conditions where compensation for late delivery is not applicable, including in the event the customer is not present to receive the delivery; there is a cancellation of the order for any reason; or the delivery cannot be made for reasons beyond Lazada’s control including natural disasters, riots or even threats of terrorism.

To note, LazMall Guaranteed Delivery is currently only available for customers in the Klang Valley.

The Star has reached out to Lazada for further information.