Astro suffers another data breach, in the midst of informing affected customers


  • TECH
  • Thursday, 22 Aug 2019

Astro claims that its customers' financial data is not compromised in this breach. — Astro

Astro has suffered another data breach, making this the company’s second known data leak in the span of 18 months.

In an announcement on its official website, Astro states that it had noticed unauthorised access to its customers’ MyKad data which holds details including IC number, date of birth, gender, race and address.

“Less than 0.2% of our customers are affected in this incident and we are in the process of informing them,” the statement reads.

Astro claims that its customers' financial data is not compromised, and that it had addressed and stopped the unauthorised access immediately.

“We informed the police, Malaysian Communications and Multimedia Commission, and the Department of Personal Data Protection,” said the statement, adding that it is working closely with the authorities to address the issue.

“We take the protection of our customers’ personal information seriously and have taken steps to enhance and further strengthen our security.”

When contacted, Astro stated that it will not be able to comment further on the incident to facilitate the ongoing police investigations.

In June last year, technology news portal Lowyat.net had claimed that personal data of Astro customers were offered for sale online for RM4,500 for 10,000 records.

The seller reportedly was offering 60,000 Astro IPTV customer details including names, installation addresses, IC numbers, equipment and portal ID number, as well as information on the subscribed packages.

Lowyat.net claimed that it had earlier alerted Astro on the first data breach in January 2018.

The Star has reached out to MCMC for comments.

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