The company expects 70% of its Streamyx customers to enjoy Unifi fibre broadband services by end-2020.
Telekom Malaysia (TM) announced that it will be reducing the price of 8Mbps Streamyx plan from RM160 a month to RM69 for existing customers.
New customers can get the plan at RM89. However, it will only be announcing more details at a later TM #khabarbaik event.
It is also exploring various solutions like fibre, wireless and GigaWire to upgrade the speed of Streamyx customers still on copper network. The migration started today and will go on until 2021.
The company said it expects 70% of its Streamyx customers to enjoy Unifi fibre broadband services by end-2020.
"We are committed to resolve the Streamyx issues and believe that the plan is the way forward to address not only the limitation of the copper broadband network, but also to lay the foundation for a better Internet experience for all existing and future customers nationwide," TM Group chairman Tuan Haji Rosli said.
TM handed its Streamyx proposal to the Communications and Multimedia Minister Gobind Singh Deo at the Kembara Digital Malaysia event in Ipoh, Perak, today.
Gobind, on June 19, gave TM one month to propose a detailed plan to address the woes faced by Streamyx users.
Users have been reaching out to Gobind via Twitter to look into Streamyx plans which are priced higher but offer low speeds.
As some users are still on copper infrastructure, they can’t switch to Unifi which is cheaper and faster – for instance, one of the basic plans offers 30Mbps at RM79 a month.
TM said it completed its Internet speed upgrade programme in April this year for Unifi users. It claims 973,000 customers have been upgraded up to 10x their previous speed.
While 266,000 Streamyx customers within Unifi coverage areas have been upgraded to Unifi, and 226,000 Streamyx users in areas without Unifi coverage have been upgraded to 2x their previous speed where technology permitted.
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