Grab's Passenger Verification system could ban abusive passengers for good

Grab Malaysia is handing some of the power over to its drivers, where passengers could be held accountable for their untoward actions.

Over the years, it’s the passengers who have had the upper hand in dictating a Grab driver’s livelihood. They could rate a driver poorly and with enough complaints, the driver would not be allowed on the ride-sharing platform anymore. 

But now, Grab Malaysia is handing some of the power over to its drivers, where passengers could be held accountable for their untoward actions.